| Title: | Parts & Service Manager |
|---|---|
| ID: | 1504 Oberlin |
| Department: | Service |
| Location: | Oberlin, KS |
We are looking for a candidate that can manage the service and parts operations within the Oberlin Kansas store location. This Manager must maximize return on investment, provide superior quality service, implement efficient and effective processes, and increase aftermarket sales. Assume overall responsibility for parts and labor sales and aftermarket department budgets and staffing.
Responsibilities
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Responsible for parts and service departments goals and budgets
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Grow parts and service sales and increase overall aftermarket demand
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Hire, train and develop employees for the parts and service departments
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Execute marketing plans for parts and service; monitor to ensure achievement of goals
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Communicate, enforce, and monitor processes to ensure department efficiency and customer satisfaction
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Schedule and assign jobs to employees in the Service Department according to their skills and knowledge
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Review work orders for completeness and accuracy prior to customer billing
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Ensure all parts and service warranty, return, and Product Improvement Program claims are submitted within the required timeframe to receive maximum credit.
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Facilitate a Customer Satisfaction Program to enhance and maintain customer relationships
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Ensure all departmental tools, equipment, and vehicles are in good working order
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5+ years of experience with John Deere or competitive products preferred
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Ability to professionally lead and motivate others; prior management experience leading a parts or service department preferred
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Strong interpersonal skills
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Strong written communication skills
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Ability to analyze and interpret financial reports
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Experience with Microsoft Office and Internet Functions
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The minimum of an Associate’s Degree preferred
EOE
